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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q238-Q243):

NEW QUESTION # 238
What one of the following is optional when creating a Catalog workflow?

A. Defining workflow activities
B. Publishing the workflow
C. Managing workflow versions
D. Approving the workflow

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflow- administration/task/t_CrtWkflwNewSvcCtlgItm.html

NEW QUESTION # 239
Match the definitions for roles relationships.
Hot Area:

Answer:

Explanation:

NEW QUESTION # 240
Major Issue Management uses which one of the following capabilities?

A. Record producers
B. Asset management
C. Targeted Communications
D. Governance Risk and Control

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/major-issue-management.html

NEW QUESTION # 241
What is the purpose of the sidebar feature in CSM Configurable Workspace?

A. Enables agents to access response templates to help them resolve cases faster and more efficiently
B. Enables managers lo discreetly monitor chats between agents and customers
C. Enables agents to keep information regarding details of the case visible at all times
D. To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution

Answer: D

Explanation:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-interfaces/concept/exploring-sidebar.html

NEW QUESTION # 242
When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

A. Activation of the Customer Service plugin (com.sn_customerservice)
B. Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)
C. Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)
D. Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

Answer: D

NEW QUESTION # 243
......

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New CIS-CSM Test Tutorial | CIS-CSM Exam Preview

Quiz 2025 CIS-CSM: Updated New ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test Tutorial

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q238-Q243):

ServiceNow New CIS-CSM Test Tutorial - First-Grade CIS-CSM Exam Preview and Pass-Sure ServiceNow Certified Implementation Specialist - Customer Service Management Exam Reliable Exam Guide

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